DVLA Webchat

Driving and Medical Issues

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

• Webchat Opening Hours
• Monday to Friday, 8am to 5pm
• Saturdays, Closed
• Public holidays, Closed

If you are happy to continue please click Start Chat:

You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen.

Things you can do via webchat:

• Notify DVLA of a new medical condition
• Obtain advice on how to renew or reapply for your medical licence
• Withdraw your application
• Update yours/your doctors details
• Request a new form to be re-sent
• Enquire about an appointment DVLA have requested

Things you can not do via webchat:

• Check the progress of your application

All of our advisors are currently unavailable

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

• Webchat Opening Hours
• Monday to Friday, 8am to 5pm
• Saturdays, Closed
• Public holidays, Closed

You can obtain information via the following links:

To check if your health condition affects your driving: https://www.gov.uk/health-conditions-and-driving.

To view your driving licence information: https://www.gov.uk/view-driving-licence.

Find out if you can continue to drive whilst DVLA are processing your application: https://www.gov.uk/government/publications/inf1886-can-i-drive-while-my-application-is-with-dvla.

Information regarding Covid-19 can be found at: https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update.

Alternatively, you can call our contact centre on:

0300 790 6801

• Monday to Friday, 8am to 7pm
• Saturdays, 8am to 2pm
• Public holidays, Closed