DVLA Webchat

Driving licences and applications

Industrial action by the Public and Commercial Services union is causing delays. Throughout the pandemic DVLA has been working with a significantly reduced number of staff on site to ensure social distancing in line with Welsh Government requirements. The current increased demand for the DVLA’s services, and the ongoing safety measures in place to ensure staff safety are also contributing to delays.

To view your driving licence information, please click here.

If you are a critical worker, please click here for more information.

Webchat Opening Hours
Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Public holidays, Closed

This automated service can help with general information. If you are happy to continue, please click Start Chat.

You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen.

Things you can not do via webchat:

Make a payment
Discuss medical applications or enquiries
Order a new licence

Start chat

All of our advisors are currently unavailable

Webchat opening hours are:
Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Public holidays, Closed

You can obtain information via the following links:

To view your driving licence information, please click here.

Driving licence applications/fees: https://www.gov.uk/driving-licence-fees

Track an application after applying online: https://www.gov.uk/track-your-driving-licence-application

Information regarding postal applications, the date in which we are currently processing applications and information regarding Covid-19 can be found at: https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update

Alternatively, you can call our contact centre on:

0300 790 6801

Monday to Friday, 8am to 8pm
Saturdays, 8am to 4pm
Public holidays, Closed