DVLA Webchat

Driving licences and applications

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

To view your driving licence information, please click here.

If you are a critical worker, please click here for more information.

• Webchat Opening Hours
• Monday to Friday, 8am to 7pm
• Saturdays, 8am to 2pm
• Public holidays, Closed

This automated service can help with general information. If you are happy to continue, please click Start Chat.

You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen.

Things you can not do via webchat:

• Make a payment
• Discuss medical applications or enquiries
• Order a new licence

All of our advisors are currently unavailable

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

To view your driving licence information, please click here.

If you are a critical worker, please click here for more information.

• Webchat opening hours are:
• Monday to Friday, 8am to 7pm
• Saturdays, 8am to 2pm
• Public holidays, Closed

You can obtain information via the following links:

To view your driving licence information, please click https://www.gov.uk/view-driving-licence.

Driving licence applications/fees: https://www.gov.uk/driving-licence-fees.

Track an application after applying online: https://www.gov.uk/track-your-driving-licence-application.

Information regarding postal applications, the date in which we are currently processing applications and information regarding Covid-19 can be found at: https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update

Alternatively, you can call our contact centre on:

0300 790 6801

• Monday to Friday, 8am to 8pm
• Saturdays, 8am to 4pm
• Public holidays, Closed