Accessibility statement for 'Contact Centre Enquiries'

This accessibility statement explains how accessible this service is, what to do if you have difficulty using it, and how to report accessibility problems with the service.

This service is part of the wider GOV.UK website. There is a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Contact Centre Enquiries service.

Using this service

This service is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this service. This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This website will undergo accessibility testing to verify compliance with the Web Content Accessibility Guidelines version 2.2 AA standard.

Feedback and contact information

If you have difficulty using this service, contact us by:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

alternative.format@dvla.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Driver and Vehicle Licensing Agency (DVLA) is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website will undergo accessibility testing to verify compliance with the Web Content Accessibility Guidelines version 2.2 AA standard.

Preparation of this accessibility statement

This statement was prepared on 14 April 2020. It was last updated on 14 April 2020.