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Cookies

Cookies are small files saved on your phone, tablet or computer when you visit a website.

We use cookies to make this service work and collect information about how you use our service.

Essential cookies

Essential cookies keep your information secure while you use this service. We do not need to ask permission to use them.

Name Purpose Expires
TSxxxxxxxx You may see one or more of these. These cookies are essential for security measures. At end of session
_key_worker_external_ui_session Helps identify and remember your progress through a transaction or service. At end of session
cookies_policy Saves your cookie consent settings 1 year
cookies_preferences_set Lets us know that you've saved your cookie consent settings 1 year

Analytics cookies (optional)

With your permission, we use Google Analytics to collect data about how you use our Contact Centre Enquiries service. This information helps us to improve our service.

We use Google Analytics cookies to collect information about:

  • how you got to our Contact Centre Enquiries service
  • the pages you visit on our Contact Centre Enquiries service and how long you spend on them
  • any errors you see while using our Contact Centre Enquiries service
Name Purpose Expires
_gat_gtag These help to regulate requests 1 minute
_ga These help us count how many people visit the service by tracking if you've visited before. 2 years
_gid These help us count how many people visit the service by tracking if you've visited before. 1 day
Note

For anyone using the Safari browser, cookies may be set for a default period of only 7 days.

We also use Instana, to allow us to keep track of any website errors that may occur. This allows us to maintain a quality service.

Instana sets the following cookies:

Name Purpose Expires
in_token Unique customer token to track usage across the service. 7 days
in-session Used for session tracking in order to gain insights into activity of end-users across page loads. At end of session

Do you want to accept analytics cookies?

Third party cookies

DVLA also uses Salesforce cookies within its webchat and chatbot services. For further information about these cookies, please see the Salesforce Full Privacy Policy Statement (opens in a new tab).