DVLA Webchat

Vehicle registration and V5C certificates (log books)

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

To check when the last V5C registration certificate (log book) was issued, please click here.

If you are a critical worker, please click here for more information.

Webchat Opening Hours
Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Public holidays, Closed

This automated service can help with general information. If you are happy to continue, please click Start Chat.

You can keep a transcript of your chat by clicking the 'Save Chat' button in the top left of the chat screen.

Things you can not do via webchat:

Make a payment
Set up or amend a direct debit

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All of our advisors are currently unavailable

As a result of ongoing COVID safety measures and the impact of industrial action by members of the Public and Commercial Services union, there are ongoing delays with processing paper applications.

Webchat opening hours are:
Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Public holidays, Closed

You can obtain information via the following links:

To check when the last V5C registration certificate (log book) was issued: https://www.gov.uk/check-vehicle-tax.

How to tax your vehicle: https://www.gov.uk/vehicle-tax.

How to SORN your vehicle: https://www.gov.uk/make-a-sorn.

How to register a vehicle in UK: https://www.gov.uk/vehicle-registration.

How to assign/retain a private number plate: https://www.gov.uk/personalised-vehicle-registration-numbers.

How to pay a penalty: https://www.gov.uk/pay-dvla-fine.

Information regarding postal applications, the date in which we are currently processing applications and information regarding Covid-19 can be found at: https://www.gov.uk/guidance/dvla-coronavirus-covid-19-update

Alternatively, you can call our contact centre on:

0300 790 6802

Monday to Friday, 8am to 7pm
Saturdays, 8am to 2pm
Public holidays, Closed